ANS-0269 · ROLES, PERMISSIONS & SECURITY
NetSuite Permissions: Publish Saved Search and Approve KB Solution
Understand the specific NetSuite permissions required for managing saved searches and knowledge base articles effectively.
Short answer
Users require the "Publish Saved Search" permission under Lists to edit and re-save existing saved searches without creating new ones. To access the "Approved" status for Solution records, the "Publish Knowledge Base" permission, also under Lists, is necessary. Granting these permissions resolves common access limitations for these functions.
Scenario
NetSuite users may encounter situations where they cannot modify and re-save an existing saved search without being prompted to create a new one. Additionally, some users might lack the ability to set the "Approved" status for Solution records within the Knowledge Base, preventing them from finalizing knowledge articles.
Solution
To address these permission-related issues, specific access rights must be granted:
To enable editing and re-saving an existing saved search without being forced to create a new search, the user requires the Permission->Lists->"Publish Saved Search" permission.
To allow access to the "approved" select option of the Solution Status, the user needs to have the Permission->Lists->"Publish Knowledge Base" permission.
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