ANS-0615 · FINANCIAL REPORTING
Can NetSuite KPI Meter Orientation Be Customized for Visual Display?
Understand the limitations of customizing the visual display and color orientation of Key Performance Indicator (KPI) meters in NetSuite dashboards.
Short answer
NetSuite KPI meters do not offer a direct option to change their orientation, meaning users cannot manually configure which side displays green (favorable) and which displays red (unfavorable). While some standard KPIs may appear inverted based on their inherent logic, this behavior is not user-configurable.
Scenario
Users often seek to customize the visual orientation of KPI meters on their NetSuite dashboards, specifically desiring to control whether the green (favorable) or red (unfavorable) indicator appears on a particular side. This request typically arises from a desire to align visual cues with specific business interpretations of KPI values.
Solution
NetSuite does not provide a built-in feature to change the orientation of KPI meters. This means that the display of green (favorable) and red (unfavorable) indicators is predetermined and cannot be manually configured by the user. It is important to note that some standard KPIs may inherently display an 'inverted' orientation. For example, a KPI tracking 'closed cases' might show a small number as red and a high number as green, reflecting that a higher number of closed cases is generally considered favorable. This behavior is part of the standard KPI definition and is not a user-modifiable setting.
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