ANS-0585 · CUSTOMER & CRM RECORDS
How Are Subsidiaries Assigned When Adding a Parent to a NetSuite Customer?
Understand how subsidiary assignments are handled for child customers in NetSuite OneWorld accounts when a parent customer is linked through web services.
Short answer
When a parent is added to a customer via web services in a NetSuite OneWorld account, the child customer's subsidiary assignment may be influenced by the parent's subsidiary. However, with the Multi-Subsidiary Customer feature, a customer can be associated with multiple subsidiaries, offering flexibility beyond automatic singular assignment.
Scenario
Users often need to establish parent-child relationships between customer records in NetSuite OneWorld accounts. A common question arises regarding how subsidiary assignments are managed for the child customer when a parent is linked, particularly when this action is performed using web services.
Solution
When a parent is added to a customer via web services in a NetSuite OneWorld account, the child customer's subsidiary assignment may be influenced by the parent's subsidiary. It is important to note that with the 'Multi-Subsidiary Customer' feature enabled, a customer can be associated with multiple subsidiaries, which provides flexibility beyond a singular, automatic assignment from the parent.
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