ANS-0882 · ROLES, PERMISSIONS & SECURITY
How to Access NetSuite Sandbox Accounts When Login Fails
Users encountering login issues with NetSuite sandbox environments can regain access by utilizing the 'Forgot your password' feature from the login screen.
Short answer
To access a NetSuite sandbox account when direct login is unsuccessful, users must initiate the 'Forgot your password' process directly from the NetSuite login screen. It is crucial that security questions have been previously completed to successfully reset the password and regain access. Changing the password from within the application will not resolve the issue.
Scenario
Users may encounter difficulties logging into their NetSuite sandbox accounts, particularly if their credentials are not recognized or if they are attempting to change their password from within a production environment. This situation prevents access to the sandbox for testing and development purposes.
Solution
To regain access to a NetSuite sandbox account, follow these steps:
Navigate to the NetSuite login screen.
Select the 'Forgot your password' option.
Follow the prompts to reset the password. This process requires that the user's security questions have been previously completed. Attempting to change the password from within the NetSuite application will not resolve login issues for sandbox environments.
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