ANS-0464 · INVENTORY & ITEM MANAGEMENT
How to Ensure Item Prices Display on NetSuite Sales Orders and Invoices
Understanding the role of NetSuite Price Levels and base prices in transaction document printing is crucial for accurate customer communication.
Short answer
To ensure an item's price appears on NetSuite sales orders or invoices, verify that a base price is defined for the item. If specific pricing is required beyond the base, assign an appropriate Price Level. Items will appear on documents regardless, but price display depends on these settings.
Scenario
Users may observe that newly created items appear on NetSuite transaction documents, such as sales orders or invoices, but their corresponding prices are not displayed. This can lead to confusion and incomplete documentation for customers. The issue typically arises when an item's pricing structure is not fully configured.
Solution
When adding a new item in NetSuite, it is essential to ensure that a price is associated with it for the price to display on printed transaction documents like sales orders or invoices. While the item itself will appear on these documents regardless, its price will only be shown if a base price is defined or a specific Price Level is applied. If no specific Price Level is selected on the transaction, the item's base price will be utilized.
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