ANS-1412 · INVENTORY & ITEM MANAGEMENT
How to Resolve “Unexpected Error” During Inbound Shipment Ownership Transfer?
This guide addresses unexpected errors encountered during the Transfer of Ownership process for Inbound Shipments, often due to a missing system-generated account.
Short answer
An "unexpected error" during Inbound Shipment Transfer of Ownership often indicates the 'External Inventory in Transit' account is missing. To resolve this, disable the Inbound Shipment feature, log out and back in, then re-enable the feature. This process typically prompts NetSuite to create the necessary account.
Scenario
When attempting to perform a Transfer of Ownership against an Inbound Shipment, users may encounter an unexpected error. This issue often occurs even after successfully managing the Inbound Shipment lifecycle up to receipt. The problem typically stems from the absence of the system-generated 'External Inventory in Transit' account, which is essential for ownership transfer operations. In some instances, the system may not automatically create this required account upon initial feature activation.
Solution
To resolve an unexpected error during Inbound Shipment Transfer of Ownership due to a missing 'External Inventory in Transit' account, follow these steps:
Verify the account's absence by navigating to Setup > Accounting > Chart of Accounts. Ensure to include inactive accounts in your search.
If the 'External Inventory in Transit' account is not found, disable the Inbound Shipment feature.
Log off from NetSuite.
Log back into NetSuite.
Re-enable the Inbound Shipment feature.Following these steps should prompt NetSuite to create the necessary 'External Inventory in Transit' account, resolving the ownership transfer error.
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