ANS-1499 · WEB SERVICES & INTEGRATIONS
How to Reassign an Adobe Sign License to a Different User?
Learn the straightforward process for reallocating an Adobe Sign license from one user to another within your organization's administrative console.
Short answer
To transfer an Adobe Sign license, access the Adobe Sign administrative console with appropriate credentials. Remove the license from the existing user and then assign it to the new user. Ensure the new user's email address in Adobe Sign precisely matches their NetSuite user email for seamless integration and functionality.
Scenario
Organizations often need to reassign software licenses when an employee leaves or changes roles. This guide addresses the process of transferring an Adobe Sign license from one user to another, ensuring that the new user can access the necessary e-signature functionalities. The key requirement is to manage user assignments directly within the Adobe Sign administrative platform.
Solution
To reassign an Adobe Sign license from one user to another, follow these steps within the Adobe Sign administrative console:
Log into the Adobe Sign administrative console using your administrator credentials.
Locate and remove the license assignment from the old user.
Assign the license to the new user.It is crucial to ensure that the email address of the new user in Adobe Sign precisely matches their corresponding NetSuite user's email address to maintain proper system integration.Note: What was formerly known as EchoSign, and more recently Adobe eSign, is now officially called Adobe Sign.
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