ANS-0799 · PURCHASE & VENDOR MANAGEMENT
How to Resolve Approval Workflow Errors for Purchase Orders Using SuiteFlow in NetSuite?
Understand how a specific accounting preference impacts SuiteFlow approval routing for purchase orders, preventing common email-related errors.
Short answer
To resolve approval workflow errors on purchase orders using SuiteFlow, navigate to Setup / Accounting / Accounting Preferences. Under the Order Management tab, then Purchasing subtab, set 'ALLOW DEFAULT EMAIL ON PURCHASE ORDERS USING SUITEFLOW APPROVAL ROUTING' to 'Allow'. This ensures proper email functionality within the approval process.
Scenario
Users may encounter errors when an approval workflow is triggered for purchase orders in NetSuite. These issues often relate to the system's ability to handle default email settings during the SuiteFlow approval routing process, preventing the workflow from completing successfully.
Solution
To resolve this issue, adjust the relevant accounting preference:
Navigate to Setup / Accounting / Accounting Preferences.
Select the Order Management tab.
Go to the Purchasing subtab.
Locate the preference 'ALLOW DEFAULT EMAIL ON PURCHASE ORDERS USING SUITEFLOW APPROVAL ROUTING' and change its value to 'Allow'.
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