ANS-0890 · PRINTING, PDF & EMAIL TEMPLATES
How to Resolve ‘null’ Error When Printing Invoices in NetSuite?
Users encountering a 'null' error when attempting to print NetSuite invoices can resolve this by adjusting a specific preference related to PDF downloads.
Short answer
The 'null' error encountered when printing invoices in NetSuite is typically resolved by disabling the 'Download PDF Files' preference. To fix this, navigate to Home > Set Preferences, then on the General tab, locate the Defaults section and uncheck the 'Download PDF Files' box. Save the changes to apply the fix.
Scenario
When attempting to print an invoice in NetSuite, users may encounter a generic 'null' error message. This issue prevents the successful generation and display of the invoice PDF, hindering standard operational workflows.
Solution
To resolve the 'null' error when printing invoices, adjust the user preferences as follows:
Go to Home > Set Preferences.
On the Set Preferences page, navigate to the General tab.
Within the Defaults section, uncheck the "Download PDF Files" box.
Click Save to apply the changes.
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