ANS-1458 · SUITESCRIPT DEVELOPMENT
Resolving Email Sending Errors in NetSuite Due to Invalid CC Values
Understand how improperly formatted or empty CC recipient values can lead to errors when sending emails programmatically in NetSuite.
Short answer
Email sending errors, particularly with deprecated SuiteScript 1.0 functions like nlapiSendEmail, often stem from invalid or empty CC recipient values. Ensure all email addresses are correctly formatted and separated by semicolons, and remove any trailing semicolons or empty strings from recipient arrays to prevent unexpected errors during email dispatch.
Scenario
Users attempting to send emails programmatically in NetSuite, particularly using SuiteScript 1.0 functions, may encounter unexpected errors. This often occurs when recipient lists, specifically the Carbon Copy (CC) field, contain improperly formatted or empty email addresses. Such issues can prevent emails from being sent successfully.
Solution
To resolve email sending errors related to invalid or empty CC values, particularly when using deprecated SuiteScript 1.0 functions like nlapiSendEmail, consider the following:
Validate CC Recipient Formatting
Ensure that all email addresses within the CC recipient list are correctly formatted. Multiple email addresses in NetSuite's 'To Be E-Mailed' field are typically separated by semicolons. For example:email1@gurus.com;email2@gurus.com
Address Trailing Semicolons
A trailing semicolon in an email address string can be interpreted as an empty email address. This can lead to unexpected behavior or errors during email processing.
Remove Empty Values from CC Arrays
If CC values are being pulled programmatically or constructed, carefully inspect the array for any empty strings. An empty value within the CC recipient array, such as ["email2@gurus.com",""], can lead to errors during email dispatch. While the deprecated SuiteScript 1.0 nlapiSendEmail function might return a general error, modern SuiteScript 2.x equivalents like N/email.send provide more specific error messages, such as 'One or more cc emails are not valid', for invalid recipient addresses. It is recommended to remove any empty string elements from the CC array before passing it to the email sending function.
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