ANS-0697 · ACCOUNTING & FINANCIAL CONFIGURATION
Why Are NetSuite Commissions Not Calculating for Eligible Sales Transactions?
Commissions based on collections may fail to calculate if payments are not recorded to Undeposited Funds or a Bank account.
Short answer
NetSuite commissions based on collections will not calculate if the payment account selected in the New Payment screen is not 'Undeposited Funds' or a 'Bank' type account. This specific condition applies only to commission schedules where the eligible amount is defined as 'Collections', ensuring proper eligibility for sales representatives.
Scenario
Sales representatives may find that commissions are not being calculated for certain eligible sales transactions. This occurs even when sales reps are assigned to the Sales Team tab of the sales transaction, are eligible based on the commission plan's date range, and the 'Exclude Commission' box on the sales transaction is unchecked.
Solution
NetSuite does not calculate commissions for sales transactions when commission eligibility is based on collections, and the account selected in the New Payment screen is not 'Undeposited Funds' or any 'Bank' type account. This behavior is specific to commission schedules where the eligible amount is explicitly set to 'Collections'.
Expert NetSuite Support
Need help with this NetSuite issue?
Accounting & Financial Configuration consulting and configuration support