ANS-0422 · CUSTOMER & CRM RECORDS
Why Are NetSuite Marketing Campaign Emails Not Being Sent?
NetSuite marketing campaign emails are only delivered to contacts who are opted-in to the specific subscription associated with the campaign event.
Short answer
NetSuite marketing campaign emails are exclusively sent to contacts who have opted-in (either soft or confirmed) to the specific subscription linked to the campaign event. To ensure email delivery, verify that your campaign event is correctly associated with a subscription and that your target contacts are subscribed to it.
Scenario
Users may encounter situations where NetSuite marketing campaign emails are not being received by their intended recipients. This issue typically arises when the campaign event is not properly linked to a subscription, or when the target contacts are not subscribed to the relevant marketing list.
Solution
To resolve issues with NetSuite marketing campaign email delivery, ensure the following:
Verify that your campaign event is associated with a marketing subscription.
Confirm that your target contacts are subscribed to the specific marketing subscription linked to the campaign event.
NetSuite email campaigns are exclusively sent to individuals who have opted-in (either soft or confirmed) to the designated subscription.
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