ANS-1088 · ACCOUNTING & FINANCIAL CONFIGURATION
Why Did My NetSuite Payment Disappear After Changing a Closed Transaction?
Understand why modifying the account on a closed NetSuite vendor bill or customer invoice can cause payments to unapply and transactions to revert to an open status.
Short answer
Changing the account on a closed vendor bill or customer invoice in NetSuite unlinks applied payments, reverting the transaction to an open status in the A/P or A/R queue. To correct this, users must void the original payment and then reprocess it to ensure proper application.
Scenario
Users may encounter a situation where a payment previously applied to a vendor bill or customer invoice appears to have disappeared, and the transaction has reverted to an open status. This typically occurs after an attempt to modify the account associated with a transaction that was already closed and had a payment applied.
Solution
When the account on a closed vendor bill or customer invoice is modified, NetSuite automatically unlinks any applied payments. This action causes the transaction to revert to an open status and return to the Accounts Payable or Accounts Receivable queue. NetSuite provides a warning message, "Are you sure you want to do this, a payment has been applied to the transaction?", when saving the modified bill or invoice. To resolve this issue and re-establish the payment link, the following steps should be taken:
Reprocess the payment again.
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