ANS-1569 · WEB SERVICES & INTEGRATIONS
How to Display Custom Transaction Fields to Customers in NetSuite Site Builder?
Learn the initial steps to configure a custom transaction body field for use in NetSuite's web store environment.
Short answer
To make a custom transaction body field available for customer input in NetSuite's web store, create the field and ensure the 'Web Store' checkbox is enabled under the 'Applies To' subtab. While this makes the field available, displaying it on checkout pages typically requires additional template customization or extensions.
Scenario
Organizations using NetSuite's Site Builder platform often need to capture additional information from customers during the online ordering process. This requires making custom transaction fields visible and editable by customers in the web store. The challenge is ensuring these fields are correctly configured to appear and store data on the resulting sales order.
Solution
Create a new Custom Transaction Body field.
Under the Applies To subtab, ensure that the Web Store checkbox is checked.
Save the custom field.While configuring the custom field with the 'Web Store' checkbox enabled makes the field available for web store transactions, displaying it on the Review and Submit Order page of the checkout process typically requires additional steps, such as customizing web store templates or utilizing specific SuiteCommerce extensions. Once the field is properly displayed and filled out by the customer, its value will appear on the corresponding Sales Order after submission.
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