ANS-1089 · ROLES, PERMISSIONS & SECURITY
How to Resolve Missing Partner Center Roles in NetSuite
Custom Partner Center roles require specific NetSuite features, 'Partner Access' and 'Advanced Partner Center', to be enabled for proper functionality.
Short answer
To ensure custom Partner Center roles appear and function correctly in NetSuite, both the 'Partner Access' and 'Advanced Partner Center' features must be enabled. Disabling 'Advanced Partner Center' can lead to a loss of advanced capabilities for roles designed to use them, causing errors if a partner is assigned such a role.
Scenario
Users may encounter an issue where a custom Partner Center role does not appear in the list of available roles or generates an error when assigned to a partner. This typically occurs despite the role being correctly defined, leading to confusion regarding its visibility and functionality within the NetSuite environment.
Solution
To resolve issues with custom Partner Center roles not appearing or functioning correctly, ensure the following NetSuite features are enabled:
Enable 'Partner Access' Feature:
This foundational feature is required for any partner-related functionality.
Enable 'Advanced Partner Center' Feature:
For custom Partner Center roles, this feature must also be active. Disabling the 'Advanced Partner Center' feature will remove advanced capabilities from roles configured to utilize it, potentially impacting custom Partner Center roles and leading to errors if a partner is assigned such a role without the necessary features enabled.
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