ANS-0933 · INVENTORY & ITEM MANAGEMENT
Why Are Other Charge Items Showing as Backordered in NetSuite?
Understand how the 'Can Be Fulfilled/Received' setting on other charge items impacts their invoicing and backorder status in NetSuite.
Short answer
Other charge items may appear backordered if the 'Can Be Fulfilled/Received' setting is enabled on the item record. When this setting is active, the item requires a fulfillment or receipt transaction before it can be invoiced. To resolve backorder issues for these items, ensure they are properly fulfilled or received, or review the item's configuration.
Scenario
Users may encounter situations where 'Other Charge' items in NetSuite appear with backordered quantities. This status can prevent the item from being invoiced, leading to delays in billing and revenue recognition. The unexpected backorder status for non-physical items like other charges often indicates a specific configuration requirement.
Solution
When 'Other Charge' items display backordered quantities, it is often due to a specific item configuration. These items must be fulfilled or received before they can be invoiced if the 'Can Be Fulfilled/Received' setting is enabled on their item record.To address this issue, perform the following check:n
Access the specific 'Other Charge' item record.n
Locate and review the 'Can Be Fulfilled/Received' setting.
If this setting is enabled, the item requires a fulfillment or receipt transaction to clear the backorder status and allow invoicing. If the item is not intended for fulfillment or receipt, consider disabling this setting to enable direct invoicing. Otherwise, ensure that the appropriate fulfillment or receipt processes are completed for the item.
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