ANS-1272 · ONEWORLD & MULTI-SUBSIDIARY
Enable Cross-Subsidiary Viewing for Commission Schedules in NetSuite
Users may encounter issues viewing commission schedules across multiple subsidiaries; this guide explains how to adjust custom role permissions to resolve this.
Short answer
To view commission schedules across subsidiaries in NetSuite, ensure the custom role has the 'Allow cross-subsidiary record viewing' permission enabled. This setting permits users to see records from subsidiaries not directly assigned to their role, facilitating comprehensive data access.
Scenario
Users assigned to a custom role may find themselves unable to view commission schedules for all relevant subsidiaries within NetSuite's list view. This occurs even when the custom role appears to have the necessary subsidiary access configured.
Solution
To resolve the inability to view commission schedules across subsidiaries, modify the custom role by enabling the 'Allow cross-subsidiary record viewing' permission.
Navigate to the definition of the custom role.
Locate and check the 'Allow cross-subsidiary record viewing' box.As per NetSuite's field help, "Check this box to allow users logged in with this role to see, but not edit, records for subsidiaries to which the role is not granted access." This setting effectively enables cross-subsidiary visibility for records like commission schedules.
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