ANS-0536 · ROLES, PERMISSIONS & SECURITY
How to Access Multiple NetSuite Instances Simultaneously
NetSuite users can maintain multiple active sessions across different browser instances by enabling specific security features.
Short answer
NetSuite supports simultaneous logins to multiple instances or the same instance across different browser sessions. This functionality requires the 'Multiple Sessions for 2FA-protected Users' feature to be enabled by an administrator, along with Two-Factor Authentication (2FA) for the roles involved. This allows users to work across various NetSuite accounts or even the same account and role concurrently.
Scenario
Users often need to access multiple NetSuite accounts or different roles within the same account simultaneously for various tasks, such as testing, development, or managing different client environments. Without proper configuration, attempting to log into a second instance may disconnect the user from the first session, hindering productivity.
Solution
To enable simultaneous access to multiple NetSuite instances or the same instance across different browser sessions, administrators must ensure the 'Multiple Sessions for 2FA-protected Users' feature is enabled. Additionally, Two-Factor Authentication (2FA) must be active for the roles associated with these sessions. Once configured, users can maintain multiple active sessions without disconnection, even when accessing the same NetSuite account and role concurrently. This functionality works independently of the specific NetSuite URL used, such as system.netsuite.com or system.na1.netsuite.com.
Expert NetSuite Support
Need help with this NetSuite issue?
Roles, Permissions & Security consulting and configuration support